Galaxe.com

Drive down repeat ticket costs and realize optimum workforce resiliency


GxDesk™ is a highly flexible range of solutions that can be used to assist, operate and automate the support desk role and function. By combining our specialized subject matter experts and our advanced line of automation products, we can deliver a state-of-the-art solution that meets predefined goals and evolves as required.

%

min. SLA adherence

%

incident reduction

%

w@h workforce resiliency, sending 10k+ resources home in 1 day

Implemented at Fortune 100 Healthcare Company

Gx Capture Self Service
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Distinctive Features
  • Adaptable comprehensive service desk
  • Automation of existing service desk workflows
Invention
  • Automated root cause analysis to drive down repeat tickets
  • Data analytics that break down ticket data into usable reports
Asset
  • Complete service desk with flexibility for global 24/7 coverage
  • Robust reporting provides business insights
Scale Opportunities
  • Service desk can be quickly adapted to large engagements for L1, L2, and L3 support
To unleash the full power of GxDesk™,
use with: GxWorx™ + GxWave™
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