They are brilliant technologists who happen to do project management very well. This history is very rich and very deep and tremendously appreciated. It’s one thing to have bold thoughts, or bold visions, or aspire, but the limitations to doing it is the ability to execute, to translate into plans, ideas, and concepts and those intro practical deliverables. And that’s what this group does like no other group that I’ve worked with.
This project got us across the goal line. It raised the customer experience - people get their scripts faster, people get their scripts with a higher level of quality, and of course we do it for a better cost. What’s so great about this project is, it really brought us cost, quality and service.
You guys understand our systems and our processes often better than we do. Innovation, innovation, innovation is key and we are excited to have you guys as partners. That’s how you get transformational change. It’s not about scale. It’s not about being the biggest or baddest brand, but you have the best ideas.
This tool has changed the way we take care of our clients. This tools allows the impacted to look up benefits, clients can check up on the benefits, this changes the whole experience that the clients have.
I’m here to say without the IT team and their innovation to take it upon themselves without being asked to build the infrastructure for what’s coming in and what’s coming out of our system so we can monitor the gaps and controls, without them we would have been in a very different place at the end of the year.
You guys helped us at a time when the program was in trouble and you helped us to turn the program around. I’m really impressed with the tools and methodologies we’ve developed and have taken our process a step further. Thank you again and much appreciation for the new innovative ways to work with you guys.