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Outsource to America™ and Your Community

The New Jersey-based technology company, which primarily serves the health care industry, opened a downtown office facing Campus Martius Park in April. Timothy Bryan, the company’s co-founder, chairman and CEO, says a blend of good infrastructure, an educated workforce and vibrant cultural institutions has positioned Detroit as a viable option to international locations that are often the recipients of outsourced American jobs.

“We focused on locating in a city where we could find value and help our customers, and Detroit is a perfect place for that,” said Bryan. “You’re looking at what kinds of people might be available, infrastructure, real estate. There’s enormous opportunity here.

“You also have a first-rate education system,’ he added. “Detroit is creatively working to put people back to work; folks have really started to understand they have to work together to attract business.”

GalaxE got its start in 1990 in New York City in a 300 square foot studio that doubled as Bryan’s home. From the beginning, GalaxE focused its efforts on the health care industry; today, the industry generates about three-fourths of the company’s revenues.

GalaxE employs about 900 people and has hired its initial 40 Detroit-based employees which will grow to at least 500 IT professionals on three floors over the next five years. Its focus is on helping the various entities involved in health care -pharmacies, insurance companies, benefits managers, doctors, hospitals – efficiently and securely exchange patient information “so the patient can be cared for and paid for,” Bryan said.

“As health care-related IT systems have grown up over the last 20 years, we’ve been involved all the way along,” he said. “We were fortunate enough to have strong relationships with senior executives in our customer base. They have consistently shared with us where they are and where they need to go. We’ve been able to position ourselves to support them.”

Retail, e-commerce and financial services comprise the remainder of GalaxE’s clients, but it’s committed to expanding further in health care, especially in Michigan. Bryan won’t discuss the company’s clients; GalaxE, he said, is “very obsessed” with confidentiality.

Early this decade, GalaxE began investing in two locations in India. As the company looked to expand further, it once again listened to its customers, many of whom asked GalaxE for nearshore options for their IT.

“In the regulated world of health care, many of our clients are required to conduct particular work in the United States. And while our overseas operations remain vital and important, there are, in many cases, inherent challenges — including geographic,” Bryan said. “It’s 18 hours to Bangalore from New Jersey, 90 minutes to here.”

“Labor is less expensive,” he continued. “But here you have a highly motivated workforce. I rode up in an elevator this morning with someone who told me how much he appreciated that we’re here and how much we’re, as he said, helping families.”

GalaxE’s expansion into Detroit shortly preceded Quicken Loans Inc.’s relocation of its headquarters into the city. And the two companies are standing on the shoulders of Compuware Corp. and its investment in the city in 2003, when it moved its headquarters to Campus Martius.

“I think it’s significant that they chose a downtown site, and I think it’s sort of rewarding for me because at first everybody thought I was just being nostalgic or something,” said Peter Karmanos Jr., Compuware’s chairman and CEO. “Downtown is a great place to locate a technology business. Quicken has lifted the excitement level significantly, and GalaxE will do the same thing.”

The three companies share a vision of building the Campus Martius area into a technology hub, and Bryan says he would like to see a half dozen more companies locate their operations there.

“One of the missing elements is that Detroit and Michigan need to get out to the rest of the country and say, You need to be here, there are opportunities here,” Bryan said. “The cost of living, the cost of real estate, the lofts, the entertainment -everything’s in place.”

To ensure more companies follow GalaxE’s example, says Wayne County Executive Robert Ficano, the region needs to view growing businesses as akin to a customer base.

“Once you make a sale to a customer that has the potential to repeat, you don’t just ignore them,” Ficano said. “You continue to nurture them and say, ‘What can I do?”

According to Ficano, the location of high-tech companies in Detroit builds on the city’s long history as a site of technological innovation.

“We have to realize that technology is in our DNA,” he said. “There are more engineers per capita in Southeast Michigan than anywhere else in world. Tech Town and engineering schools are a big attraction. There’s more technology in a car than there is in any other product on the market other than in the computer itself.

“I think for the naysayers who say it’s a difficult environment here, when you have a company like GalaxE who locates here and is willing to invest, that sends a message to the rest of the world,” he added.

GalaxE is working with local junior colleges to develop programming to prepare students for jobs at the company. Bryan would like to see Michigan’s universities build ancillary campuses in the city.

There is surely irony in the fact that Detroit, a city that has taken a years-long beating due to outsourcing of manufacturing jobs, can now compete with many overseas locations. To that end, Bryan sees only opportunity.

“You work with what you have to make it better,” Bryan said. “You can say this is a stepping-off point to make things better. You can also look at it one worker and one family at a time.”

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